Exchange & Return Policy | Rustic Wall Co.
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Return Policy


We want you to be 100% satisfied with your order so if you're not pleased with a purchase we will take it back, no questions asked, within 30 days. Any purchase returned within 30 days will receive a full refund. Refunds and store credit will be issued for the value of the items purchased including taxes, but shipping and handling charges are nonrefundable. All returns must have the order number and receipt. Please ship your package and the required information to:

Rustic Wall Co. – (Returns)
445 Salk Cir.
Gaithersburg, MD 20878

Final sale items, gift cards, custom, or personalized items may not be returned or exchanged for any reason. We will do our best to process your return within 7 business days. During peak season periods it may take up to 15 business days. 



We stand by everything we sell and we guarantee you will be completely satisfied with your purchase. If you’re not, we’re committed to making it right. We’ll take back any purchase, no questions asked, within 30 days.